When you run an online shop, you need to provide your
customers with terms and conditions of service. This document lists the rules
your website abides to and is used for legal purposes.
ToS requirements for physical goods sellers
A comprehensive terms of service agreement of an online shop
that mail orders its products should include the following information:
First name and last name (for natural persons), or name (for
companies and other entities) along with an address, under which the business
is registered (for companies, a registry number is also needed)
If a permit or entry in the Regulated Activity Register is
needed to sell merchandise via internet shops – it must be mentioned which
administrative authority issued the permit, along with the number of the
registration.
Information about the available payment methods for the
order (credit card, debit card, transfer, etc).
The price, date, and means of delivery of the ordered good
(interchangeably: they can be in a separate price-list)
If merchandise can be purchased by a natural person
(consumer): information concerning a possible withdrawal from the contract by
the client (consumer) without giving reason within an appropriate period as of
delivery date (or other consequent from domestic law). Additionally, there
should be information regarding the means and pricing in returning merchandise
to the merchant. As well as info explaining that if the client does exercise
this right in an appropriate manner, the paid amount will be returned through
the same channel that was used to pay for the merchandise.
How to fill a complaint for damaged merchandise (for
example: customer service phone number, e-mail address, redirecting to a
complaint form, etc.), means of delivering the damaged merchandise to the
seller, and the amount of time it will take to consider the filed complaint.
ToS requirements for non-physical goods sellers
If your online shop sells non-physical goods, for example
grants access to restricted content in exchange for subscribing, the terms and
conditions should include information on the following:
First name and last name (for natural persons), or name (for
companies and other entities) along with an address, under which the business
is registered (for companies, registry number is also needed)
The minimal hardware requirements of the device that will be
used by the client (for example: computer operating system, web browser,
additional software, etc.)
The type and range of service provided by the site.
How an agreement may be reached via the site. An exemplary
procedure can be as follows:
Customer places an order via the website;
Customer receives a verification via e-mail that the order
was placed;
Customer pays for the service;
After the payment has been verified, the customer receives
an e-mail verifying that he can use the service.
Information about the available payment method for the order
(credit card, debit card, transfer, etc).
In case of periodic withdrawals from a card: Information
that should the client choose this option, he agrees to periodic withdrawals
from his account. If this service ordered for a test period: clear information
about when the testing period will end and in what way a client may inform a
merchant that he no longer wants to continue using this service, therefore
continued withdrawals will not be possible.
Information regarding the period of validity of a signed
agreement concerning the extent of services provided by the site, that is for a
specific period of time (for example: 5 months, until 06.07.2014, etc.), or
indefinite period of time. If an agreement has been signed for an indefinite
period of time, there has to be an information concerning a deadline, when
either of the sides can terminate the agreement. Additionally, information about
how a client can terminate a contract (through e-mail, written letter, etc.)
If a natural person (customer) can order service, an
agreement is signed for an unspecified period, at the same time information
should be provided regarding the possibility to terminate the contract by
either side without giving reason, within a one month period (a shorter term
may be given, but it cannot be extended). Additionally, an information should
be placed indicating how one can terminate the agreement (through e-mail, written
letter, etc.)
If a natural person (customer) can order service:
information about the possibility to terminate an agreement by the client
(customer), without giving a reason, within an appropriate period from the day
that an agreement was signed. Additionally, information explaining that if the
client does exercise this right in an appropriate manner, the paid amount will
be returned through the same channel that was used to pay for the merchandise.
Means by which a complaint for wrongdoing can be filed (for
example customer service phone number, e-mail address, redirecting to a
complaint form, etc.), and the amount of time it will take to consider the
filed complaint.
The terms and conditions should be accepted by a customer
before being redirected to a payment website. They should also be placed on the
webpage of the service (in a way that allows for quick and easy access, for
example – in a visible tab). Once you become a Awepay merchant, you should also
include the info about your payment provider in the ToS: payments are serviced
by Awepay sp. z o.o. which is located in Level 3 Menara BRDB,, 285 Jalan
Maarof,, Bukit Bandaraya, zip code: 59000, Federal Territory of Kuala Lumpur.
Phone: 03-2297 3718.
As an owner of an online shop, you should also include an
outlining of the use of your customers' personal data. This would go into
privacy policy - but that does not need to be a separate document.
Facebook : https://www.facebook.com/awepay/
Twitter: https://twitter.com/Awepay
Google + : https://plus.google.com/u/3/115304676174119187533
Awepay Blog : https://awepay4u.blogspot.com/
Awepay Wordpress: https://awepay.wordpress.com/
Awepay Website: https://www.awepay.com
#payments #paymentsolutionproviders #paymentsolutions
#paymentsolution #paymentsystems #paymentservices #paymentsystem #PaymentsWithOutBorders
#Awepay #Epayment #Promotions #Marketing #Activation #Campaign #Event #PR
#ProductLaunch #Retail #SpecialPromotion #Giveaways #PromoItems #PromoMaterial
#CreditCard #Summer #Card #Travel #LiveLoveTravel
Comments
Post a Comment